HPE Foundation Care service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products.
HPE Foundation Care Software Support 24x7 - Technical support - phone consulting - 4 years - 24x7 - response time: 2 h - academic, for retail customers - for P/N: JW323A, JW324A, JW324AR, JW325A, JW325AR, JW327A, JW327AR, JY690A
- 24 hours a day / 7 days a week
- Academic, for retail customers
Service & Support:
- Technical support - phone consulting - 4 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday
- Technical support - e-mail consulting - 4 years - availability: 24 hours a day / Monday-Sunday
- Technical support - fax-on-demand - 4 years - availability: 24 hours a day / Monday-Sunday
- Product info support - web knowledge base access - 4 years
- New releases update - 4 years
- P/N: JW323A, JW324A, JW324AR, JW325A, JW325AR, JW327A, JW327AR, JY690A
- Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
- Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
- Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
- Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
- Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website.
- Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
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