VMware Basic Support is designed for non-critical applications and platforms that require support during normal business hours. Global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
VMware Support and Subscription Basic - Technical support - for VMware AirWatch Advanced Remote Management Add On - 1 device - academic - SPP - for add on of Shared or Managed Hosting Environments only - emergency phone consulting - 1 year - 12x5 - response time: 4 business hours
Service Included:
- Emergency phone consulting
Service Availability:
- 12 hours a day / 5 days a week
Software Title:
- VMware AirWatch Advanced Remote Management Add On
Licensing Program:
- VMware Subscription Purchasing Program (SPP)
Licensing Details:
- For add on of Shared or Managed Hosting Environments only
Service & Support:
- Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1
- Phone consulting - 1 year / 4 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2
- Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 3
- Phone consulting - 1 year / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4
- E-mail consulting - 1 year / 4 contacts
- Web knowledge base access - 1 year
- Web support - 1 year
- New releases update - 1 year
- Remote monitoring - 1 year
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