HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.
HPE Foundation Care Next Business Day Exchange Service - Extended service agreement - replacement - 1 year - shipment - 9x5 - response time: NBD - for P/N: JW810A, JW810AR, JW811A, JW811AR, JW813A, JW813AR
- 9 hours a day / 5 days a week
Service & Support:
- Extended service agreement - replacement - 1 year - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday
- Technical support - remote diagnosis - 1 year
- Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
- New releases update - 1 year
- Product info support - web knowledge base access - 1 year
- P/N: JW810A, JW810AR, JW811A, JW811AR, JW813A, JW813AR
- Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
- Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
- Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
- Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
- Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website.
- Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
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