VMware Support and Subscription Production - Technical support - for VMware AirWatch Advanced Remote Management - 1 device - federal - U.S. Federal only - emergency phone consulting - 1 year - 24x7 - response time: 30 min
Service Included:
- Emergency phone consulting
Service Availability:
- 24 hours a day / 7 days a week
Software Title:
- VMware AirWatch Advanced Remote Management
Service & Support:
- Emergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1
- Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2
- Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3
- Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4
- E-mail consulting - 1 year / 6 contacts
- New releases update - 1 year
- Web knowledge base access - 1 year
- Web support - 1 year
- Remote monitoring - 1 year
- Technical support - 1 year - on-site - severity critical
No Reviews are available at this time
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