The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
VMware Support and Subscription Production - Technical support - for VMware AirWatch Advanced Remote Management - 1 device - federal - U.S. Federal only - emergency phone consulting - 1 year - 24x7 - response time: 30 min
Service Included:
- Emergency phone consulting
Service Availability:
- 24 hours a day / 7 days a week
Software Title:
- VMware AirWatch Advanced Remote Management
Service & Support:
- Emergency phone consulting - 1 year / 6 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1
- Phone consulting - 1 year / 6 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2
- Phone consulting - 1 year / 6 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3
- Phone consulting - 1 year / 6 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4
- E-mail consulting - 1 year / 6 contacts
- New releases update - 1 year
- Web knowledge base access - 1 year
- Web support - 1 year
- Remote monitoring - 1 year
- Technical support - 1 year - on-site - severity critical
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