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Staymobile is with you every step of the way.

As a school district, corporate enterprise, government office, or healthcare facility, managing your mobile and desktop devices requires attention at every stage of the Device Timeline. A break down at any point in that timeline can be an obstacle to your success. That’s why, at Staymobile, we can provide solutions and support wherever your pain points are…regardless of the types of devices or where they sit in terms of factory warranties.

Students + Devices = Breakage

Keeping your classroom devices working and in the hands of your students is critical to avoiding interruptions to educating. With Staymobile, you get optimal protection on new, used, or refurbished devices for up to 4 years.

Your Mobile Workforce

Keeping your devices working and in the hands of your team is paramount to your mobile device management (MDM) success. But when their company phone, iPad, or laptop stops working, productivity grinds to a halt. That’s why having a device deployment, protection, and service program in place is now a must-have for any enterprise IT staff. That’s where we come in.

Solutions for Your Device Deployment Needs

Device Deployment - The challenges associated with the deployment of hundreds, thousands, or tens of thousands of devices are significant. Staymobile offers a set of solutions designed to extend your capabilities in timely, effective, and affordable ways.

Unpackage

Remove device from shipment packaging
Remove accessories from packaging
Dispose of excess packaging in green-friendly ways

First Boot

Plug in and Power-on the device
Power cycle the device
Manage dead on arrival (DOA)

Software Install, Configure, & Enroll

For Microsoft devices:

Imaging – Client IT department’s preconfigured system, software configuration to be imaged

For Chrome / Google devices:

Enroll device in the client’s management console

Asset Tagging

Apply adhesive asset tag to device per customer spec
Marry asset tag and serial number

Case Installation

Remove case from packaging
Snap case onto device
Dispose of case packaging in green-friendly ways

Delivery & Last Mile

Devices are repackaged in multi-device slot boxes
Delivered to client via UPS, FedEx, or trucking company
Staymobile accepts device delivery on-site(s)
Repackages
Devices are set up per client specification

Staymobile Protect™ is the industry’s leading device protection program

A plan designed specifically for your needs - Staymobile Protect comes in 3, 4, and 5-star protection programs, with each tier providing more comprehensive services.

Damage Protection

Program available for 1, 2, 3, and 4 years
Damage protection associated with screens, casing, buttons, ports, cameras, speakers, mics, and keyboards
No service fees or deductibles
Unlimited service and repairs during program term (per program terms & conditions)
Parts and workmanship guarantee during program term
If device cannot be serviced, it will be replaced with equal to or better make/model

Extend OEM Service

Staymobile extends factory service past the 1st year thru years 2 – 4

Battery & Power Replacement

If battery or power supply fails, Staymobile replaces them for program term

Protective Cases

Reinforced corners for added protection
Slip resistant technology
Air vents for heat disbursement
Translucent finish for access to asset tags
Slim and lightweight

Solutions for Your Device Service Needs

Device Service - In any school or business, laptops, phones, or tablets will inevitably require service. That’s why having the right solutions in place to manage ongoing service and repairs is so important. Staymobile has the right service solutions to keep your devices working and in the hands of your students, staff, or team.

Repair

In Warranty: Staymobile facilitates OEM repairs and extends service where applicable
Out of warranty: Staymobile will quote services for necessary repairs
Staymobile repairs device when damage occurs

Service Delivery

Pickup and Drop off:
Eligible devices in the immediate service area:

Weekly scheduled pickup/drop off
Repaired at a local Staymobile Technology Center

Depot Repair:
Eligible devices not in the immediate service area:

Shipped pre-paid to and from the nearest Staymobile Technology Center

Facilitate OEM Warranty

Authorized service provider for Acer, Asus, Dell, Lenovo
Submit claims on client’s behalf to manufacturer
Upon approval, device repairs are performed on behalf of the OEM

Annual Refresh

Annual cleaning, sanitization, and detail
36-point inspection
Ensure device is operating per manufacturer specs

Solutions for Your Device End-of-Life Needs

Device Retirement - At some point, every device reaches the end of its usable life. Staymobile can assist in the creation of a buyback program, allowing you to turn your retired devices into cash. We can also help you dispose of your undesirable devices in efficient, eco-friendly ways.