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Service & Support

Service & Support | Howard Interactive

Howard is committed to helping you get your kiosk orders installed and operational. Our Professional Services teams offer on-site installations, integration, and training, as well as ongoing maintenance and repair once the kiosk is deployed in the field. You can trust Howard Interactive with any Kiosk project—no job is too small, and no job is too large for Howard Interactive. From our team of dedicated Sales and Engineer professionals to our manufacturing staff and professional service representatives, Howard Interactive has what it takes to get the job done!
Installation

Howard will be there to help you get your kiosks set up and operational. We handle logistics, timing, site survey and prep, as well as installation services. In addition to on-site installation and integration, our team of experts offers training, maintenance, and repair services once the kiosk is deployed. This helps to extend the life of your equipment and reduces the number of service requests.

Prior to the scheduled installation, Howard technicians visit each location to determine the readiness of the site. While on location, the technicians complete a report that details site readiness, noting potential issues, if any, along with recommendations for quick resolution.
Customer Service

Howard’s reputation for outstanding customer service is one thing that sets us apart. We have technical expertise in both hardware and software self-service solutions, as well as the ability to provide sustainable service and support over years to come. At Howard, we custom fit our services to give you the help you need, when you need it. That is why our customer service team is available 24/7/365.
Onsite Services

Howard onsite services depend on the type of warranty you chose when your order was placed. Your kiosk can include an onsite tech service agreement, which means if a part needs to be replaced on your kiosk, a field technician will be deployed with a replacement part to your kiosk site.
Remote Monitoring

Howard offers kiosk software that allows remote monitoring and management, with real-time alerts on system connectivity, individual component performance, and other operational matters that require attention, such as paper jams, low printer paper levels, and full bill acceptors. Repairs and system updates can also be made remotely.
Warranty

Howard Limited Warranty

Every time you purchase a Howard Solutions branded product, you receive a Limited Warranty that provides you with a comprehensive service and support program for the term of the warranty. To determine the warranty type and duration that is included with your purchase, see your order confirmation.
Made in America

Howard Interactive kiosk solutions are designed, manufactured, and assembled; inspected, and tested right here in America. Our commitment to manufacturing the very finest kiosks is also a commitment to our community. For over 50 years Howard jobs have helped to make our community a great place to live and work. When you see the name Howard, you know it’s quality, and it’s made in America!