VMware Support and Subscription Production - Technical support - for VMware vCloud Suite Standard (v. 5) - emergency phone consulting - 1 year - 24x7 - response time: 30 min
Price:
$1,68899
Availability:
10-14+ Days
This item will be shipped directly from the manufacturer.
Leadtime to shipment will be a minimum of 10-14 working days.
Call for further shipping details.
-
(888) 912-3151
or
E-Mail
Brand:
VMware
MPN:
CL5-STD-P-SSS-C
Condition:
new
Returnable:
This Product Has Limited Exchange Privileges. For support on this product, please contact @ .
This product is on backorder. Compare similar products?
The VMware Production Support and Subscription Service is designed with your production environments in mind. VMware global support centers are staffed around the clock to provide you access to VMware's industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.
VMware Support and Subscription Production - Technical support - for VMware vCloud Suite Standard (v. 5) - emergency phone consulting - 1 year - 24x7 - response time: 30 min
General
Type:
- Technical support
Service Included:
- Emergency phone consulting
Full Contract Period:
- 1 year
Response Time:
- 30 min
Service Availability:
- 24 hours a day / 7 days a week
Software
Software Title:
- VMware vCloud Suite Standard
Installation Type:
- Hosted
Hosted Service Type:
- ASP
Version:
- 5
Details
Service & Support:
- Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1
- Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2
- Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3
- Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4
- E-mail consulting - 1 year / 6 contacts
- New releases update - 1 year
- Web knowledge base access - 1 year
- Web support - 1 year
- Remote monitoring - 1 year
- Technical support - 1 year - on-site - severity critical
