HP Service Health Analyzer (SHA) is the first predictive analytics tool built on top of a real-time, dynamic service model to correlate metric abnormalities with topology. This correlation, along with advanced analytics and sophisticated algorithms, lets you forecast problems and prioritize issues based on business impact. SHA also analyzes historical data to automatically create real thresholds - then combines hundreds of baseline breaches into one event with a list of the CIs involved. This enables you to take action before service is impaired.
HPE Service Health Analyzer Operations Management - License - 50 additional nodes - electronic
- Business applications - technical support & helpdesk software
- Anticipates potential IT problems before they occur
Using various algorithms, abnormal metric values are examined to identify if they contribute to a potential IT issue.
- Prevents or reduces downtime
Potential issues are identified and reported to an operator before their full effects are felt in the IT systems. This gives an operator vital time to take action before IT systems and services are impaired.
- Compares between current and historical anomalies
This can result in the filtering out of non-critical or self repairing issues that can for example reflect system noise or can link to other anomalies that bear a resemblance to the current anomaly. Often the solution to the historical anomaly, might point user a solution for the current issue.
- Provides an improved way to monitor and manage metric thresholds
Metric baseline threshold sleeves are automatically calculated and updated. This gives user a truer reflection of seasonal changes in metric thresholds, saves time manually configuring thresholds, and reduces false alarms that may occur when non-dynamic thresholds are used.
- Enables user to investigate an anomaly using information from the RTSM
It presents anomalies using information from RTSM, displaying affected IT components in their associated topologies. This assists in the remediation of SHA events.
- The RTSM automatically discovers and updates the topology of an IT environment
It is allowing customers to have current views of their business services and all the underlying dependencies on the IT infrastructure, across physical, virtual, and cloud-based environments.
- Supports the following BSM data collectors
Business Process Monitor (BPM), Real User Monitor (RUM), Diagnostics, SiteScope, Network Node Manager i (NNMi), and HP Performance Agent (PA).
- Enables user to compare and correlate metrics in an anomaly
User can automatically correlate business and infrastructure metrics to produce a meaningful SHA event. This is accomplished using RTSM modeling. Using various algorithms SHA can assess the criticality of an event, and only report events that directly impact user business.
- Enables user to calculate the potential return of investment
User can calculate the savings an organization can make using Service Health Analyzer, based on cost parameters user input.
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