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Nutanix Platinum - Extended service agreement - parts and labor - 1 year - on-site - response time: NBD - for P/N: NX-6220

Price:  
$11,56099

Availability: 

Ships within 1-2 days

Brand: 

Nutanix

MPN: 

S-PLAT-6220-1YR

Condition: 

new

Returnable: 

Yes

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Nutanix's Platinum Service is designed for mid-size to large enterprises that operate mission-critical 24 x 7 operations. The Platinum Service plan entitles customers to 24 hours, priority call and email handling and next business day on-site service.
Nutanix Platinum - Extended service agreement - parts and labor - 1 year - on-site - response time: NBD - for P/N: NX-6220
General
Service Included:
  • Parts and labor
Location:
  • On-site
Full Contract Period:
  • 1 year
Response Time:
  • Next business day
Details
Service & Support:
  • Extended service agreement - parts and labor - 1 year - on-site - response time: NBD
  • Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - priority 1
  • Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - priority 2
  • Technical support - phone consulting - 1 year - response time: NBD - availability: 24 hours a day / Monday-Sunday - priority 3
  • Technical support - phone consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - priority 4
  • Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 1 year
  • Technical support - remote monitoring - 1 year
  • New releases update - 1 year
Compatibility Information
Designed For:
  • P/N: NX-6220
  • 24 x 7 telephone and email support
    Nutanix's technical support engineers can answer technical questions and assist with equipment operation, 24 hours a day.
  • Priority call handling
    Customer calls to Nutanix are given priority status and handled by the next available support engineer.
  • Next business day parts delivery
    When on-site hardware service is required, Nutanix will dispatch authorized service personnel to the customer's site to restore equipment to normal operation.
  • Software subscription plan
    The customer is entitled to all versions of released software, including bug fixes, patches and major releases issued during the period the support contract is in effect.
  • Extended warranty coverage
    The warranty for all products is automatically extended for the duration of the support contract. Any spare parts required to perform service operations are automatically replaced at no charge to the customer.
  • AutoSupport monitoring
    An automated alert system sends regular system status reports and alerts when critical system events occur to Nutanix support. Nutanix support engineers use information from AutoSupport to respond to and prevent potential problems, or to quickly resolve problems that are identified.
  • Spares support and integrated logistics planning
    For timely problem resolution, Nutanix stocks spares in strategic locations in major metropolitan areas in North America, Europe and Asia.
S13526709 Nutanix S-PLAT-6220-1YR 000000000000 Nutanix Platinum new
11560.99 USD InStock