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Nutanix Platinum Plus - Extended service agreement (renewal) - parts and labor - 1 year - on-site - response time: 4 h - for P/N: NX-6120

Price:  
$7,43599

Availability: 

Ships within 1-2 days

Brand: 

Nutanix

MPN: 

REN-S-PLAT-PLUS-6120-1YR

Condition: 

new

Returnable: 

Yes

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Nutanix's platinum plus program is designed for large enterprises that operate Nutanix products in a mission-critical 24x7 environment, and cannot afford to take any downtime. The platinum plus service plan entitles customers to 24 hour, priority call and case handling, direct access to senior level engineers, and up to 4 hour on-site service.
Nutanix Platinum Plus - Extended service agreement (renewal) - parts and labor - 1 year - on-site - response time: 4 h - for P/N: NX-6120
General
Service Included:
  • Parts and labor
Location:
  • On-site
Full Contract Period:
  • 1 year
Response Time:
  • 4 hours
Details
Service & Support:
  • Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h
  • Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity level 3
  • Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
  • Technical support - web support - 1 year
  • Technical support - remote monitoring - 1 year
  • New releases update - 1 year
Compatibility Information
Designed For:
  • P/N: NX-6120
  • 24x7 telephone and web support
    Nutanix's support engineers can answer technical questions and assist with equipment operation, 24 hours a day.
  • Priority call handling
    Customer calls to Nutanix are given priority status and handled by the next available support engineer. The response times SLA is twice as quick as any other service level. Furthermore, this level of service provides guaranteed access to senior level engineers.
  • Up to 4 hours parts delivery
    When on-site hardware service is required, Nutanix will dispatch authorized service personnel to the customer's site to restore equipment to normal operation. Technicians will arrive on-site twenty four (24) hours per day, seven (7) days per week including holidays, together with parts, labor and materials engaged to meet this service level.
  • AutoSupport monitoring
    An automated alert system sends regular system status reports and alerts when critical system events occur to Nutanix support. Nutanix support engineers use information from AutoSupport to respond to and prevent potential problems, or to quickly resolve problems that are identified. After a hardware component failure is confirmed, Nutanix will dispatch a service technician AutoSupport proactively identifies events such as: o Disk failure o Fan failure o Power supply module failure o Software crashes o Temperature issues.
S13608215 Nutanix REN-S-PLAT-PLUS-6120-1YR 000000000000 Nutanix Platinum Plus new
7435.99 USD InStock