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HiveCare Select - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - E-rate - with 1 year subscription for Hive Manager NG Online - for Aerohive AP130

Price:  
$39999
Was $48500 Save 18%

Availability: 

Call for availability   (888) 912-3151

Brand: 

Extreme Networks

MPN: 

AH-ERATE-NGCS-1YR-130-FCC

Condition: 

new

Returnable: 

No

This product is on backorder. Compare similar products?

HiveCare Select Support, the entry level extended Support Program, is designed for those customers that want 24x7 access, yet prefer to rely on internal resources or professional services to augment their IT administrator needs. HiveCare Select is staffed by skilled technical support engineers with specialized technical expertise.

HiveCare Select - Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD - E-rate - with 1 year subscription for Hive Manager NG Online - for Aerohive AP130
General
Service Included:
  • Advance parts replacement
Location:
  • Shipment
Full Contract Period:
  • 1 year
Response Time:
  • Next business day
Pricing Type:
  • E-rate
Bundled with:
  • 1 year subscription for Hive Manager NG Online
Details
Service & Support:
  • Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day
  • Technical support - emergency phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
  • Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2
  • Technical support - phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3
  • Technical support - phone consulting - 1 year - response time: 2 days - availability: 24 hours a day / Monday-Sunday - severity level 4
  • Technical support - e-mail consulting - 1 year
  • Technical support - web support - 1 year
  • Product info support - web knowledge base access - 1 year
  • New releases update - 1 year
Compatibility Information
Designed For:
  • Aerohive AP130
  • 24x7 coverage
    HiveCare Select customers enjoy dedicated phone access to technical support engineers 24 hours a day, 7 days a week for all Severity levels.
  • Priority technical support
    Select customers have access to a special toll-free telephone number which immediately routes to Tier 1 support engineers for all severity cases. Escalations based on YOUR discretion. Just ask, in the case or by phone.
  • Fast SLA's
    Select customers receive aggressive first-response Service Level Agreements to ensure your issues are top-of-queue And have the highest visibility to management.
  • Aerohive support portal access
    The Aerohive Support Portal is available 24x7 for help-desk functions for up to four administrators who have been specially trained by Aerohive. Content includes manuals, technical documents and software.
  • Software update
    Complete access to all software releases, including major and maintenance releases. This software is available 24x7x365 from the Aerohive support.

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S16600866 Extreme Networks AH-ERATE-NGCS-1YR-130-FCC 000000000000 HiveCare Select new
399.99 USD OutOfStock
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