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Ruckus End User WatchDog Premium Support - Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD - for SmartZone 100

Price:  
$4,74499

Availability: 

Call for availability   (888) 912-3151

Brand: 

Ruckus Wireless

MPN: 

S01-S124-3000

Condition: 

new

Returnable: 

Yes

This product is on backorder. Compare similar products?

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless. WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via phone, email, support web or chat. Through the Support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs. WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.

Ruckus End User WatchDog Premium Support - Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD - for SmartZone 100
General
Service Included:
  • Advance hardware replacement
Location:
  • Shipment
Return Shipment:
  • At manufacturer expense
Full Contract Period:
  • 3 years
Response Time:
  • Next business day
Details
Service & Support:
  • Extended service agreement - advance hardware replacement - 3 years - shipment - response time: NBD
  • Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
  • Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
  • Technical support - phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
  • Technical support - phone consulting - 3 years - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
  • Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
  • Product info support - web knowledge base access - 3 years
  • New releases update - 3 years
Compatibility Information
Designed For:
  • Ruckus SmartZone 100
  • Phone and E-mail support
    Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within 30 minutes from receipt of the call.
  • Do-it-yourself with Ruckus Web Support
    Ruckus Web Support contains comprehensive product information including manuals, technical documentation and software updates. Some of this information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notified via email when new content is posted.
  • Hardware replacement
    In the unlikely event of a hardware failure, WatchDog Premium Support customers may receive a controller replacement unit in advance of return shipment. All returns must be authorized and assigned RMA numbers in advance by a Ruckus Technical Support Engineer. Premium Support customers must ship failed unit(s) to Ruckus within fifteen (15) calendar days from the date of receipt of replacement product(s). Ruckus reserves the right to bill for units not shipped within this time.

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S17113111 Ruckus Wireless S01-S124-3000 000000000000 Ruckus End User WatchDog Premium Support new
4744.99 USD OutOfStock
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