An enhanced self-service knowledge base library, expanded pay-per-incident support, and a pair of subscription-based support programs aimed to provide customers with world-class service, at a level and cost that meet specific support needs. It offers 24 x 7 support services available via phone, chat, and email. Acronis Advantage Premier customers receive priority support in the event of a business-critical system error, customers will receive the initial response within one hour. The first year of service is included with the Acronis line of corporate products.
Acronis Advantage Premier - Technical support (renewal) - for Acronis Backup Standard Server - 1 machine - ESD - emergency phone consulting - 3 years - 24x7 - response time: 1 h
- Technical support (renewal)
- Emergency phone consulting
- 24 hours a day / 7 days a week
- Acronis Backup Standard Server
Service & Support:
- Emergency phone consulting - 3 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday
- Emergency e-mail consulting - 3 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday
- Web support - 3 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity critical
- Phone consulting - 3 years availability: 24 hours a day / Monday-Sunday
- E-mail consulting - 3 years availability: 24 hours a day / Monday-Sunday
- Web support - 3 years availability: 24 hours a day / Monday-Sunday
- New releases update - 3 years
- Web-based training - 3 years
- Microsoft Business Applications Protection
Built-in application-aware, single-pass backup protects Microsoft Exchange, SQL Server, SharePoint, and Active Directory. You can then restore individual emails, folders, documents, databases, or entire systems.
- Acronis universal restore
Restore backups rapidly to any machine - physical, virtual, or the cloud - with just a few simple clicks using Acronis' system-recovery technology.
- Cloud and local web console
Use the innovative and intuitive web console to provision on-premises or use right away in the Acronis Cloud. Accessible from any device, even your tablet, the console will reduce your backup efforts to bare minimum
- Bare-metal recovery
Disk-imaging technology allows you to create an exact replica of your system, configuration, and application data in one step. You can then restore the replica to a new drive, the same hardware, or dissimilar hardware.
- Acronis Instant Restore
Run any physical or virtual backup on your existing Microsoft Hyper-V or VMware vSphere host directly from backup storage - no data movement necessary! Recovery is blazing fast so your system will be up and running in seconds.
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