An enhanced self-service knowledge base library, expanded pay-per-incident support, and a pair of subscription-based support programs aimed to provide customers with world-class service, at a level and cost that meet specific support needs. It offers 24 x 7 support services available via phone, chat, and email. Acronis Advantage Premier customers receive priority support in the event of a business-critical system error, customers will receive the initial response within one hour. The first year of service is included with the Acronis line of corporate products.
Acronis Advantage Premier - Technical support (renewal) - for Acronis Backup Standard Workstation - 1 machine - volume - 1-4 licenses - ESD - emergency phone consulting - 2 years - 24x7 - response time: 1 h
Type:
- Technical support (renewal)
Service Included:
- Emergency phone consulting
Service Availability:
- 24 hours a day / 7 days a week
Software Title:
- Acronis Backup Standard Workstation
Service & Support:
- Emergency phone consulting - 2 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday
- Emergency e-mail consulting - 2 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday
- Web support - 2 years - response time: 1 hour availability: 24 hours a day / Monday-Sunday - severity critical
- Phone consulting - 2 years availability: 24 hours a day / Monday-Sunday
- E-mail consulting - 2 years availability: 24 hours a day / Monday-Sunday
- Web support - 2 years availability: 24 hours a day / Monday-Sunday
- New releases update - 2 years
- Web-based training - 2 years
No Reviews are available at this time
Roll over main image to zoom in. Click to open expanded view.
