HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. HPE Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks, and networks. In the event of a service incident, HPE Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly.
HPE Proactive Care 24x7 Service - Extended service agreement - parts and labor - 3 years - on-site - 24x7 - response time: 4 h - academic, for retail customers
- 24 hours a day / 7 days a week
- Academic, for retail customers
Service & Support:
- Extended service agreement - parts and labor - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
- Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
- Technical support - remote diagnosis - 3 years
- New releases update - 3 years
- Product info support - web knowledge base access - 3 years
- Flexible, comprehensive, and cost-effective
HPE provides tailored proactive reporting, consultation, recommendations, and operations support for your HPE hardware and software. This service gives you three primary benefits to help ensure your IT infrastructure remains stable and reliable.
- Save time focus on your business
HPE Proactive Care Service gives you rapid access to technology experts and information to help you optimize your operations; accelerate analysis, troubleshooting, and problem resolution, and improve the availability and stability of your IT devices and systems.
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