Milestone Care Premium - Technical support - for XProtect Expert - 25 base licenses - phone consulting - 3 years - 24x7 - response time: 1 h
Price:
$32799
Was
$36000
Save 9%
Availability:
10-14+ Days
This item will be shipped directly from the manufacturer.
Leadtime to shipment will be a minimum of 10-14 working days.
Call for further shipping details.
-
(888) 912-3151
or
E-Mail
Brand:
Milestone Systems
MPN:
MCPR-Y3XPETBL-25
Condition:
new
Returnable:
This Product Has Limited Exchange Privileges. For support on this product, please contact @ .
Milestone CareTM Premium - Milestone Care Plus customers have the option of expanding to Milestone Care Premium. It offers around-the-clock support for business-critical installations, including direct technical email and phone support, prioritized handling and committed response times and localized support in the end-customers' preferred language.
Milestone Care Premium - Technical support - for XProtect Expert - 25 base licenses - phone consulting - 3 years - 24x7 - response time: 1 h
General
Type:
- Technical support
Service Included:
- Phone consulting
Full Contract Period:
- 3 years
Response Time:
- 1 hour
Service Availability:
- 24 hours a day / 7 days a week
Software
Software Title:
- XProtect Expert
Installation Type:
- Locally installed
License Qty:
- 25 base licenses
Details
Service & Support:
- Phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical
- Phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity sever
- Phone consulting - 3 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity moderate
- Phone consulting - 3 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity minor
- E-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
- Web support - 3 years
- Web-based training - 3 years
- New releases update - 3 years
- Web knowledge base access - 3 years
