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Ruckus End User WatchDog Premium Support - Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD - for SmartZone 300

Price:  
$20,97899

Availability: 

Call for availability   (888) 912-3151

Brand: 

Ruckus Wireless

MPN: 

S01-S300-1012

Condition: 

new

Returnable: 

Yes

This product is on backorder. Compare similar products?

Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems. Ruckus Wireless offers two support plans: End User WatchDog Premium Support and WatchDog AP Advanced Hardware Replacement. These plans augment the Limited Lifetime Warranty included with most Ruckus Wireless ZoneFlex products. Resellers and distributors can offer these support services to their customers, drawing directly on the highly qualified resources of Ruckus Wireless. WatchDog Premium Support delivers premium web support access with an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via phone, email, support web or chat. Through the Support Web, Ruckus Wireless makes the latest software updates available to customers. Software updates include bug fixes and maintenance releases. WatchDog Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs. WatchDog Premium Support customers are also entitled to advanced hardware replacement on controllers if required. WatchDog AP Advanced Hardware Replacement is offered for those requiring advanced replacement on the Access Points.

Ruckus End User WatchDog Premium Support - Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD - for SmartZone 300
General
Service Included:
  • Advance hardware replacement
Location:
  • Shipment
Return Shipment:
  • At manufacturer expense
Full Contract Period:
  • 1 year
Response Time:
  • Next business day
Details
Service & Support:
  • Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD
  • Technical support - phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity critical
  • Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
  • Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity medium
  • Technical support - phone consulting - 1 year - response time: 1 day - availability: 24 hours a day / Monday-Sunday - severity low
  • Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
  • Product info support - web knowledge base access - 1 year
  • New releases update - 1 year
Compatibility Information
Designed For:
  • Ruckus SmartZone 300

No Reviews are available at this time

S20491776 Ruckus Wireless S01-S300-1012 000000000000 Ruckus End User WatchDog Premium Support new
20978.99 USD OutOfStock
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