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Scale Computing Support and Maintenance - Technical support - for Scale Computing Virtual Desktop (VDI) - 1 desktop - phone consulting - 1 year - 24x7 - response time: 2 h

Price:  
$7699

Availability: 

10-14+ Days
This item will be shipped directly from the manufacturer.
Leadtime to shipment will be a minimum of 10-14 working days.
Call for further shipping details. - (888) 912-3151 or E-Mail

Brand: 

Scale Computing

MPN: 

AVDI-SUP-DESKTOP

Condition: 

new

Returnable: 

This Product Has Limited Exchange Privileges. For support on this product, please contact @ .

Maintenance and Support includes three vital elements: 24/7 phone and email support, HyperCore software updates, and hardware replacement for HC3 appliances. Expert ScaleCare Support Engineers are on-call 24/7 with help for any support issue. Scale Computing knows the whole system inside and out and that helps its engineers troubleshoot and resolve issues quickly. Scale Computing provides vital updates to the HyperCore operating system and hypervisor for both security enhancements and new features and functionality. All updates and new software features and functionality in HC3 are available at no extra cost to HC3 systems under active Maintenance and Support Agreements. Customers under active Maintenance and Support Agreements have access to hardware replacements that are shipped next business day.
Scale Computing Support and Maintenance - Technical support - for Scale Computing Virtual Desktop (VDI) - 1 desktop - phone consulting - 1 year - 24x7 - response time: 2 h
General
Type:
  • Technical support
Service Included:
  • Phone consulting
Full Contract Period:
  • 1 year
Response Time:
  • 2 hours
Service Availability:
  • 24 hours a day / 7 days a week
Software
Software Title:
  • Scale Computing Virtual Desktop (VDI)
Installation Type:
  • Locally installed
License Qty:
  • 1 desktop
Details
Service & Support:
  • Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity critical
  • Phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity major
  • Phone consulting - 1 year - response time: 2 hours - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity minor
  • Phone consulting - 1 year - response time: 1 business day - availability: 12 hours a day (8:00 AM - 8:00 PM) / Monday-Friday - severity minor enhancements
  • Web support - 1 year
  • New releases update - 1 year
S22743218 Scale Computing AVDI-SUP-DESKTOP 000000000000 Scale Computing Support and Maintenance new
76.99 USD InStock
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