Bitdefender Premium Support Business - Technical support - 1 license - volume - 3000-4999 licenses - phone consulting - 3 years - 24x7 - response time: 1 h
Price:
$1599
Availability:
10-14+ Days
This item will be shipped directly from the manufacturer.
Leadtime to shipment will be a minimum of 10-14 working days.
Call for further shipping details.
-
(888) 912-3151
or
E-Mail
Brand:
Bitdefender
MPN:
3035ZZSSN360JLZZ
Condition:
new
Returnable:
Yes
This product is on backorder. Compare similar products?
This service is granted to all Bitdefender business customers who purchased a support subscription. In addition to the standard technical support options, customers will benefit from a dedicated phone line, reactive remote help assistance and better response SLAs.
Bitdefender Premium Support Business - Technical support - 1 license - volume - 3000-4999 licenses - phone consulting - 3 years - 24x7 - response time: 1 h
General
Type:
- Technical support
Service Included:
- Phone consulting
Full Contract Period:
- 3 years
Response Time:
- 1 hour
Service Availability:
- 24 hours a day / 7 days a week
Software
Installation Type:
- Locally installed
License Qty:
- 1 license
License Pricing:
- Volume / 3000-4999 licenses
Details
Service & Support:
- Phone consulting - 3 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - english language only / severity critical
- Phone consulting - 3 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major
- Phone consulting - 3 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor
- Phone consulting - 3 years - response time: 24 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial
- Phone consulting - 3 years - response time: 1 hour - availability: 8 hours a day / Monday-Friday - severity critical
- Phone consulting - 3 years - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity major
- Phone consulting - 3 years - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity minor
- Phone consulting - 3 years - response time: 24 hours - availability: 8 hours a day / Monday-Friday - severity trivial
- Web support - 3 years
- Web knowledge base access - 3 years
- Maintenance - 3 years - 2 sessions per year
