Bitdefender Premium Support Enterprise Plus - Technical support - phone consulting - 1 year - 24x7 - response time: 30 min
Price:
$58,83099
Availability:
10-14+ Days
This item will be shipped directly from the manufacturer.
Leadtime to shipment will be a minimum of 10-14 working days.
Call for further shipping details.
-
(888) 912-3151
or
E-Mail
Brand:
Bitdefender
MPN:
3037ZZSSN120AAZZ
Condition:
new
Returnable:
Yes
This product is on backorder. Compare similar products?
The Enterprise Plus Support program extends Premium Enterprise Support with a Technical Account Manager (TAM) role, providing focused customer advocacy for organizations with unique or complex support requirements.
Bitdefender Premium Support Enterprise Plus - Technical support - phone consulting - 1 year - 24x7 - response time: 30 min
General
Type:
- Technical support
Service Included:
- Phone consulting
Full Contract Period:
- 1 year
Response Time:
- 30 min
Service Availability:
- 24 hours a day / 7 days a week
Details
Service & Support:
- Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - english language only / severity critical
- Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major
- Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor
- Phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial
- Phone consulting - 1 year - response time: 30 min - availability: 8 hours a day / Monday-Friday - severity critical
- Phone consulting - 1 year - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity major
- Phone consulting - 1 year - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity minor
- Phone consulting - 1 year - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity trivial
- Web support - 1 year
- Web knowledge base access - 1 year
- Web-based training - 1 year - 2 days
- Remote inspection - 1 year - 2 sessions per year
- Maintenance - 1 year - 4 sessions per year
- Knowledge transfer - 1 year
- Consulting - 1 year - on-site
