Palo Alto Networks Premium Support - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - for Palo PA-410; Palo Alto Networks PA-410
Price:
For pricing or to order this product:
Call our Sales Representatives
Mon-Fri 8am-6:30pm CST
E-MailAnswer within 2 hours
Availability:
10-14+ Days
This item will be shipped directly from the manufacturer.
Leadtime to shipment will be a minimum of 10-14 working days.
Call for further shipping details.
-
(888) 912-3151
or
E-Mail
Brand:
Palo Alto Networks
MPN:
PAN-SVC-PREM-410-R
Condition:
new
Returnable:
Yes
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts. Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.
Palo Alto Networks Premium Support - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: NBD - for Palo PA-410; Palo Alto Networks PA-410
General
Service Included:
- Advance parts replacement
Location:
- Shipment
Full Contract Period:
- 1 year
Response Time:
- Next business day
Details
Service & Support:
- Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD
- Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical
- Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
- Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium
- Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low
- Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
- Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
- Product info support - web knowledge base access - 1 year
- New releases update - 1 year
Compatibility Information
Designed For:
- Palo PA-410
- Palo Alto Networks PA-410
- Security assurance
Leverage security experts to dramatically improve your security response to aid in investigations and recovery. The team will help orient initial investigations and facilitate the collection of logs and indicators of compromise (IOCs), while expediting hand-off to your preferred incident response (IR) vendor. - Premium support availability
Gain the confidence of knowing you have access to senior engineers at any time of day when you need it the most for 24/7 support for issues of all severities. - Subscription services updates
To ensure your Palo Alto Networks deployment stays up to date, you can configure devices to automatically download App-ID technology, URL Filtering, DNS Security, Threat Prevention and WildFire service updates. - Easy-to-use online customer support portal
Utilize feature-rich support platform for access to product documentation, problem resolution databases, peer-to-peer interaction and support case management.
