HPE Foundation Care 24x7 Service — offers 24x7 service, including on Hewlett Packard Enterprise holidays, with a four-hour on-site response time for hardware and a two-hour response time for software.
HPE Foundation Care 24x7 Service - Extended service agreement - parts and labor - 1 year - on-site - 24x7 - response time: 4 h - academic, for retail customers - for P/N: R8M95A, R8M96A, R8M97A, R8M98A, R8M99A, R8M99AR, S2C07A
General
Service Availability:
- 24 hours a day / 7 days a week
Pricing Type:
- Academic, for retail customers
Details
Service & Support:
- Extended service agreement - parts and labor - 1 year - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday
- Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday
- Technical support - remote diagnosis - 1 year
- Product info support - web knowledge base access - 1 year
- New releases update - 1 year
Compatibility Information
Designed For:
- P/N: R8M95A, R8M96A, R8M97A, R8M98A, R8M99A, R8M99AR, S2C07A
- Simplify your support experience
Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors. - Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch. - Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours. - Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth. - Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website. - Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
