Palo Alto Networks Premium Support (4 Hour) - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: 4 h - for Palo Alto Networks PA-450
Price:
For pricing or to order this product:
Call our Sales Representatives
Mon-Fri 8am-6:30pm CST
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Availability:
10-14+ Days
This item will be shipped directly from the manufacturer.
Leadtime to shipment will be a minimum of 10-14 working days.
Call for further shipping details.
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(888) 912-3151
or
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Brand:
Palo Alto Networks
MPN:
PAN-SVC-4HR-450-R
Condition:
new
Returnable:
Yes
Palo Alto Networks Premium Plus Support is designed to give you high confidence. Premium Plus Support is essential to ensure your business continues to operate at peak performance and your business functions are kept secure and available to maximize employee productivity. Premium Plus provides yet another level of customer care, giving you the confidence to focus on your core business while knowing, that you'll have full visibility and control over what's on your network with the assistance of Palo Alto Networks top-tier support.
Palo Alto Networks Premium Support (4 Hour) - Extended service agreement (renewal) - advance parts replacement - 1 year - shipment - response time: 4 h - for Palo Alto Networks PA-450
General
Service Included:
- Advance parts replacement
Location:
- Shipment
Full Contract Period:
- 1 year
Response Time:
- 4 hours
Details
Service & Support:
- Extended service agreement - advance parts replacement - 1 year - shipment - response time: 4 h
- Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical
- Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
- Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium
- Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity low
- Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
- Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
- Product info support - web knowledge base access - 1 year
- New releases update - 1 year
Compatibility Information
Designed For:
- Palo Alto Networks PA-450
- Designated technical support engineer
A designated engineer to work with you on all your support cases, helping to build deep knowledge of your deployment, that will speed support incident resolution. The DTSE is accessible during normal business hours at one of the global support centers. - Technical account manager
A dedicated resource, who will act as your advocate at Palo Alto Networks. Your TAM will have a comprehensive understanding of your environment at the operations level to assist you with business objectives, deployment plans and the coordination of all aspects of your support interaction. - Support case prioritization
Receive prioritized case handling to speed incident resolution, gain operational efficiency by reducing downtime, and increase overall productivity. - Annual on-site health check
Keep your next-generation firewall operating at peak condition. The Palo Alto Networks health check and configuration audit service will provide a proactive examination of the solution and its operating conditions. A Palo Alto Networks Professional Services engineer will perform an assessment of your Palo Alto Networks solution. The PSE will analyze the design and configuration for possible security exposures, as well as make recommendations for changes to ensure your system is fully optimized and aligned with your organization's network security goals.
