Palo Alto Networks Platinum Support - Extended service agreement - advance parts replacement - 5 years - shipment - response time: NBD - for Palo Alto Networks PA-415
Price:
For pricing or to order this product:
Call our Sales Representatives
Mon-Fri 8am-6:30pm CST
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Availability:
10-14+ Days
This item will be shipped directly from the manufacturer.
Leadtime to shipment will be a minimum of 10-14 working days.
Call for further shipping details.
-
(888) 912-3151
or
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Brand:
Palo Alto Networks
MPN:
PAN-SVC-PLAT-415-5YR
Condition:
new
Returnable:
Yes
Platinum support is Palo Alto Networks' high-end service offering - enhancing your inhouse resources with technical experts who are available to support your Palo Alto Networks security solution. Platinum support offers the optimal level of support for those organizations that wish to work directly with Palo Alto Networks to address their support needs, with 24-hour support, 365 days per year with best-in-class response time and advanced assistance.
Palo Alto Networks Platinum Support - Extended service agreement - advance parts replacement - 5 years - shipment - response time: NBD - for Palo Alto Networks PA-415
General
Service Included:
- Advance parts replacement
Location:
- Shipment
Full Contract Period:
- 5 years
Response Time:
- Next business day
Details
Service & Support:
- Extended service agreement - advance parts replacement - 5 years - shipment - response time: NBD
- Technical support - phone consulting - 5 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical
- Technical support - phone consulting - 5 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity high
- Technical support - phone consulting - 5 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity medium
- Technical support - phone consulting - 5 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity low
- Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
- Product info support - web knowledge base access - 5 years
- New releases update - 5 years
Compatibility Information
Designed For:
- Palo Alto Networks PA-415
- Comprehensive support
Palo Alto Networks' Platinum Support offers an extensive service agreement that covers advanced parts replacement, ensuring minimal downtime for your network devices. With services including phone and email consulting, as well as access to a web knowledge base, customers receive thorough support tailored to their needs. - Around-the-clock availability
With service availability 24 hours a day, seven days a week, Platinum Support ensures that assistance is always just a call or click away. Whether it's a critical issue requiring a response within 15 minutes or a low-severity concern addressed within 4 business hours, support is readily available. - Diverse technical support
Platinum Support encompasses a range of technical support services, from phone consulting to email support and web knowledge base access. This diversity ensures that every customer can find the help they need in the format that suits them best, whether they're dealing with high, medium, or low severity issues.
