10-14+ Days This item will be shipped directly from the manufacturer. Leadtime to shipment will be a minimum of 10-14 working days. Call for further shipping details.
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Palo Alto Networks Standard Support - Extended service agreement - parts and labor - 1 year - NFR - for Palo Alto Networks PA-415
General
Service Included:
Parts and labor
Full Contract Period:
1 year
Pricing Type:
Not for resale
Details
Service & Support:
Extended service agreement - parts and labor - 1 year
Technical support - phone consulting - 1 year - response time: 1 business hour - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 1
Technical support - phone consulting - 1 year - response time: 2 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 2
Technical support - phone consulting - 1 year - response time: 4 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 3
Technical support - phone consulting - 1 year - response time: 8 business hours - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday - severity level 4
Technical support - e-mail consulting - 1 year - availability: 11 hours a day (7:00 AM - 6:00 PM) / Monday-Friday
Technical support - web support - 1 year
Technical support - web knowledge base access - 1 year
New releases update - 1 year
Compatibility Information
Designed For:
Palo Alto Networks PA-415
Reliable support With the Standard Support from Palo Alto Networks, customers receive comprehensive parts and labor coverage, ensuring that network devices remain operational with minimal downtime.
Expert technical assistance Gain access to an extended service agreement that includes 24/7 technical support from Palo Alto Networks' team of experts. This ensures any issues are swiftly addressed, maintaining network integrity and performance.