Palo Alto Networks Platinum Support (4 Hour) - Extended service agreement (renewal) - advance parts replacement - 3 years - shipment - response time: 4 h - for Palo Alto Networks PA-415
Price:
For pricing or to order this product:
Call our Sales Representatives
Mon-Fri 8am-6:30pm CST
E-MailAnswer within 2 hours
Availability:
10-14+ Days
This item will be shipped directly from the manufacturer.
Leadtime to shipment will be a minimum of 10-14 working days.
Call for further shipping details.
-
(888) 912-3151
or
E-Mail
Brand:
Palo Alto Networks
MPN:
PAN-SVC-4HR-PLAT-415-3YR-R
Condition:
new
Returnable:
Yes
Platinum Support, a high-end service offering, enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security Deployment. Platinum Support offers the optimal level of service for organizations that want to work directly with Palo Alto Networks to address their support needs, with 24/7, year-round availability featuring best-in-class response times and advanced assistance.
Palo Alto Networks Platinum Support (4 Hour) - Extended service agreement (renewal) - advance parts replacement - 3 years - shipment - response time: 4 h - for Palo Alto Networks PA-415
General
Service Included:
- Advance parts replacement
Location:
- Shipment
Full Contract Period:
- 3 years
Response Time:
- 4 hours
Details
Service & Support:
- Extended service agreement - advance parts replacement - 3 years - shipment - response time: 4 h
- Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity critical
- Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity high
- Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity medium
- Technical support - phone consulting - 3 years - response time: 4 business hours - availability: 24 hours a day / Monday-Sunday - severity low
- Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
- Product info support - web knowledge base access - 3 years
- New releases update - 3 years
Compatibility Information
Designed For:
- Palo Alto Networks PA-415
