10-14+ Days This item will be shipped directly from the manufacturer. Leadtime to shipment will be a minimum of 10-14 working days. Call for further shipping details.
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(888) 912-3151
or
E-Mail
Palo Alto Networks Premium Support - Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD - for Palo Alto Networks PA-445
General
Service Included:
Advance parts replacement
Location:
Shipment
Full Contract Period:
3 years
Response Time:
Next business day
Details
Service & Support:
Extended service agreement - advance parts replacement - 3 years - shipment - response time: NBD
Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical
Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity high
Technical support - phone consulting - 3 years - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity medium
Technical support - phone consulting - 3 years - response time: 8 business hours - availability: 8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday - severity low
Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years