If your PC did not ship with reinstallation media, you will want to create a recovery backup in case you ever need
to reinstall your PC. This recovery backup can be updated automatically on a regular basis and even used to
recover individual files.
It is our goal to provide 100% customer satisfaction. Please see our if you would like to return a
product or call 1-888-912-3151 to speak to your account manager.
The default Refresh image that ships with your Windows 8 Howard PC will remove any desktop applications that
you have installed. However, you can update the Refresh image to include the desktop applications you added
after initial setup. Creating this "Custom Refresh" image does not affect the "Factory Restore" image that
ships with your system.
To backup and restore individual files in Windows 8, you can turn on a feature called "File History. File
History utilizes an external storage drive to back up your libraries, contacts, favorites, Microsoft OneDrive, and your desktop.
With Windows 8, you can create recovery media set from the Factory Restore image that is included on your Howard
PC. This feature will allow you to recover your system from a USB disk drive or a DVD set. After the recovery
media creation process, you will also have the option of deleting the Factory Restore image to free up hard